About This Notice
PRX Tech LLC ("we," "us," or "our") operates the Prescribe Rx telehealth platform. We are committed to protecting the privacy of your health information. This Notice of Privacy Practices ("Notice") describes how we may use and disclose your Protected Health Information ("PHI"), your rights regarding your PHI, and our legal obligations with respect to your PHI.
We are required by law to: (a) maintain the privacy of your PHI; (b) provide you with this Notice of our legal duties and privacy practices; (c) notify you following a breach of unsecured PHI; and (d) abide by the terms of the notice currently in effect.
This Notice applies to all PHI we create, receive, maintain, or transmit in connection with the Prescribe Rx platform, whether in electronic, paper, or oral form.
1. How We May Use and Disclose Your Health Information
The following categories describe the ways we may use and disclose your PHI. For each category, we provide a general description and an example.
1.1 Treatment
We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. This includes sharing your information with physicians, pharmacists, nurses, laboratory personnel, and other healthcare professionals involved in your care.
1.2 Payment
We may use and disclose your PHI so that treatment and services you receive may be billed and payment may be collected from you, an insurance company, or a third party. This may include eligibility determinations, claims submission, and prior authorizations.
1.3 Healthcare Operations
We may use and disclose your PHI for healthcare operations activities necessary to operate our platform and deliver quality care. These activities may include quality assessment and improvement, training and education, accreditation, legal and compliance activities, and business planning.
1.4 Appointment Reminders and Health Communications
We may use your contact information, including your phone number and email address, to send you appointment reminders, prescription status updates, and other communications related to your treatment or care coordination, subject to your communication preferences.
1.5 Business Associates
We may disclose your PHI to our Business Associates — vendors and service providers who perform functions or services on our behalf — provided we have entered into a Business Associate Agreement (BAA) requiring them to maintain the privacy and security of your PHI.
1.6 As Required by Law
We will disclose your PHI when required to do so by applicable federal, state, or local law, including mandatory public health reporting requirements, court orders, and lawful subpoenas.
1.7 Public Health Activities
We may disclose your PHI for public health activities, including reporting communicable diseases, tracking adverse reactions to medications, reporting abuse or neglect as required by law, and notifying persons at risk of contracting a disease.
1.8 Health Oversight Activities
We may disclose your PHI to health oversight agencies for activities authorized by law, including audits, investigations, inspections, and licensure activities conducted by federal and state agencies.
1.9 Judicial and Administrative Proceedings
We may disclose your PHI in response to a court or administrative order, or in response to a subpoena or discovery request, subject to applicable legal protections.
1.10 Law Enforcement
We may disclose your PHI to law enforcement officials in limited circumstances, including identifying or locating a suspect or missing person, reporting crimes committed on our premises, or where required to comply with a court order or warrant.
1.11 Serious Threats to Health or Safety
We may disclose your PHI to appropriate parties if we believe, in good faith, that it is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, and the disclosure is to persons reasonably able to prevent or lessen the threat.
1.12 Specialized Government Functions
We may use and disclose PHI of individuals serving in the military or to authorized federal officials for intelligence and national security activities required by law.
1.13 Workers' Compensation
We may disclose your PHI as authorized by workers' compensation laws for work-related illnesses or injuries.
1.14 Decedents
We may share PHI about a deceased patient with a coroner, medical examiner, or funeral director to the extent permitted by applicable law.
2. Uses and Disclosures Requiring Your Authorization
Other uses and disclosures of your PHI not described in this Notice will be made only with your written authorization. You may revoke your authorization at any time, in writing, to the extent that we have not already acted in reliance on it. The following uses and disclosures require your express written authorization:
- Most uses and disclosures of psychotherapy notes
- Uses and disclosures of PHI for marketing purposes
- Disclosures that constitute the sale of PHI
- Uses and disclosures of PHI for research purposes (except where waived by an Institutional Review Board)
- Any use or disclosure not otherwise permitted under HIPAA or this Notice
3. Your Rights Regarding Your Health Information
You have the following rights with respect to your PHI. To exercise any of these rights, please submit a written request to our Privacy Officer using the contact information at the end of this Notice.
Right to Inspect & Copy
Request and obtain a copy of your PHI maintained in a designated record set, including medical and billing records.
Right to Amend
Request amendment of PHI you believe is incorrect or incomplete. We may deny requests that do not meet applicable criteria.
Right to Accounting
Request a list of certain disclosures of your PHI made within the six years prior to your request.
Right to Request Restrictions
Request restrictions on uses and disclosures for treatment, payment, or healthcare operations, or to family members.
Right to Confidential Communications
Request that we communicate with you through a specific means or at a specific location (e.g., only at a certain email address).
Right to Breach Notification
Receive notification without unreasonable delay and no later than 60 days after discovery of a breach of your unsecured PHI.
Right to a Paper Copy
Obtain a paper copy of this Notice at any time, even if you have agreed to receive it electronically.
Right to Complain
File a complaint with us or with the HHS Office for Civil Rights if you believe your privacy rights have been violated.
4. Our Duties
We are required by law to maintain the privacy of your PHI and to provide you with notice of our legal duties and privacy practices with respect to PHI. We are required to abide by the terms of this Notice as currently in effect.
We reserve the right to change our privacy practices and the terms of this Notice at any time. We reserve the right to make any revised or changed Notice effective for PHI we already maintain, as well as any PHI we receive in the future. We will post updated notices on our platform and, where required by law, provide notice to affected individuals.
5. How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
File a complaint with us:
- Email: compliance@prescribe-rx.com
- Phone: (678) 324-4763
- Address: 30 N Gould St STE R, Sheridan, WY 82801
File a complaint with the federal government:
- U.S. Department of Health and Human Services
- Office for Civil Rights (OCR)
- 200 Independence Avenue, S.W., Washington, D.C. 20201
- Toll-Free: 1-800-368-1019 | TDD: 1-800-537-7697
- Online: www.hhs.gov/ocr/privacy/hipaa/complaints
6. Privacy Officer Contact Information
Questions regarding this Notice or our privacy practices should be directed to our Privacy Officer: